jilasia Privacy Policy

1. Introduction

jilasia ("jilasia," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the jilasia online gaming platform accessible at jilasia.com (the "Platform"). This Privacy Policy describes how jilasia collects, uses, stores, shares, and protects your personal information when you access or use the Platform, including all games, features, and services offered therein.

This Privacy Policy applies to all registered players, visitors, and any other individuals whose personal data is processed by jilasia in connection with the Platform. By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read together with jilasia's Terms and Conditions, which govern your use of the Platform. Capitalized terms not defined in this Privacy Policy have the meanings given to them in the Terms and Conditions.

2. Personal Data We Collect

jilasia collects the following categories of personal data from and about you:

Identity & Contact Data:

• Full legal name, date of birth, and gender
• Philippine mobile number and email address
• Residential address (city, province, postal code)
• Government-issued identification documents (e.g., Philippine passport, SSS ID, driver's license) submitted for identity and age verification

Financial Data:

• GCash or PayMaya account details (mobile number only; we do not store full wallet credentials)
• Bank account details (account name and number) for BPI, BDO, Metrobank, and other supported banks
• Transaction history, including deposits, withdrawals, and bonus credits

Gaming & Behavioral Data:

• Game play history, bet amounts, win/loss records, and session duration
• Bonus and promotion usage history
• Responsible gaming settings and self-exclusion records

Technical Data:

• IP address, device type, operating system, and browser type
• Login timestamps and session activity logs
• Cookies and similar tracking technologies (see Section 7)

Communications Data:

• Records of your communications with jilasia customer support, including live chat transcripts and email correspondence
• Survey responses and feedback submitted through the Platform

3. How We Collect Your Data

jilasia collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from third-party KYC (Know Your Customer) service providers; fraud prevention data from anti-fraud screening services; payment data from payment processors such as GCash, PayMaya, and banking partners.
• Regulatory sources: Information received from PAGCOR or other regulatory authorities in connection with compliance obligations.

4. How We Use Your Personal Data

jilasia uses your personal data for the following purposes:

• Account management: To register and maintain your jilasia account, verify your identity and age (21+ requirement), and authenticate your logins.
• Service delivery: To provide access to games, process deposits and withdrawals, credit bonuses, and deliver customer support.
• Legal compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, PAGCOR licensing requirements, and tax reporting obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform.
• Responsible gaming: To monitor gaming behavior for signs of problem gambling and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Marketing and communications: To send you promotional offers, bonus notifications, and platform updates, subject to your communication preferences. You may opt out at any time.
• Platform improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the jilasia Platform.

5. Legal Basis for Processing

jilasia processes your personal data on the following legal bases under applicable Philippine data protection law:

• Contractual necessity: Processing required to perform our contract with you, including account registration, game access, and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations and PAGCOR licensing requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

jilasia does not sell, rent, or trade your personal data to third-party marketers. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your financial transactions.
• Identity verification providers: Third-party KYC and age verification service providers engaged to verify your identity and age in compliance with regulatory requirements.
• Game providers: Licensed game software providers (such as JILI, Pragmatic Play, and Evolution Gaming) who may receive limited technical data necessary to deliver their games on the Platform.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities, where disclosure is required by law or regulatory obligation.
• IT and security service providers: Cloud hosting, cybersecurity, and fraud prevention service providers engaged to support the operation and security of the Platform.
• Professional advisers: Legal, accounting, and compliance advisers, subject to professional confidentiality obligations.

All third parties with whom jilasia shares personal data are required to process such data in accordance with applicable data protection laws and jilasia's data processing requirements.

7. Cookies & Tracking Technologies

jilasia uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. We use the following types of cookies:

• Essential cookies: Required for the Platform to function, including session management and login authentication. These cannot be disabled.
• Performance cookies: Used to collect anonymized data about how players use the Platform, helping us identify and fix performance issues.
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming limits.
• Analytics cookies: Used to analyze Platform usage patterns and improve the player experience. Analytics data is aggregated and does not identify individual players.

You can manage non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. By continuing to use the Platform after being informed of our cookie use, you consent to the use of cookies as described in this section.

8. Data Retention

jilasia retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting obligations.

Specifically:

• Account and identity data is retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AML record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing preference records are retained until you withdraw consent or close your account.

When your personal data is no longer required, jilasia will securely delete or anonymize it in accordance with our data retention and disposal procedures.

9. Data Security

jilasia implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jilasia Platform
• Encryption of sensitive data at rest, including financial records and identity documents
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Regular security audits, vulnerability assessments, and penetration testing
• Multi-factor authentication for administrative access to systems containing personal data
• Continuous monitoring for suspicious activity and unauthorized access attempts

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jilasia will notify the relevant regulatory authorities and affected players in accordance with applicable Philippine data protection law and within the timeframes required by law.

While jilasia takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for keeping your jilasia login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

10. Your Data Rights

Under applicable Philippine data protection law, you have the following rights with respect to your personal data held by jilasia:

• Right to be informed: The right to be informed about how your personal data is collected and used, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data jilasia holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to jilasia's legal and regulatory retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the jilasia Data Privacy Officer at [email protected]. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

11. Children's Privacy

The jilasia Platform is strictly intended for adults aged 21 years and above, in compliance with Philippine gaming regulations administered by PAGCOR. jilasia does not knowingly collect personal data from individuals under the age of 21.

If jilasia becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the personal data, and report the matter to the appropriate regulatory authorities as required.

If you are a parent or guardian and believe that your child has registered on the jilasia Platform, please contact our support team immediately at [email protected] so that we can take prompt action.

12. Third-Party Links

The jilasia Platform may contain references to third-party services, such as payment providers and game software suppliers. This Privacy Policy applies solely to the jilasia Platform and does not cover the privacy practices of any third-party services or platforms.

jilasia is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the jilasia Platform.

13. Updates to This Privacy Policy

jilasia reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, jilasia will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The "Last updated" date at the top of this Privacy Policy indicates when the most recent changes were made. Your continued use of the Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how jilasia protects your personal data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or jilasia's data processing practices, please contact our Data Privacy Officer:

• Data Privacy Officer Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the jilasia Platform

Our support team includes Filipino-speaking agents available around the clock to assist players from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines. We aim to respond to all written privacy inquiries within twenty-four (24) hours.

This Privacy Policy was last updated in May 2026 and is effective as of May 1, 2026. Previous versions are available upon request.